Refunds
RIGHT OF CANCELLATION/RETURN
• Right of withdrawal when purchasing on the internet – You as a private person have the right, according to the Distance Contracts Act (2005:59), to withdraw or complain about your purchase within 14 days after you received the item/made your exercise notification (the withdrawal period). If you regret your purchase, it is important that you contact us via the contact form on the website. Note. we do not trigger complaints locally in individual locations or via our instructors.
• The right of withdrawal only applies to unused goods in the original box and with labels remaining. When registering for a training session, the right of withdrawal only applies if the training session or Bootcamp has not started. Gift cards and processed products such as printed clothing and sale items cannot be returned. These are not included in open purchase.
• When exercising the right of withdrawal, the item must be returned/sent back to Anfa Training within 14 days of receiving the item. The buyer is responsible for the return cost. The product was returned to the address: Anfa Training C/O Soleus Invest Travessera De Gracia 278, local 5, 08025 Barcelona Spain.
• Reimbursement is made without delay and no later than 30 days after the buyer’s notification that the contract has been withdrawn, provided that ANFA TRAINING has received the goods in return, or a receipt that the goods have been sent back within the cancellation period (14 days).
COMPLAINT
In the event of a complaint, the item is returned to the above address. Put a note in the package with what is wrong with the item and your address. ANFA TRAINING is responsible for all shipping costs and replaces the item in the event of a fault.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@anfaonline.com and send your item to: Anfa Training C/O Soleus Invest Travessera De Gracia 278, local 5, 08025 Barcelona Spain.
Shipping returns
To return your product, you should mail your product to: Anfa Training C/O Soleus Invest Travessera De Gracia 278, local 5, 08025 Barcelona Spain.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@anfaonline.com for questions related to refunds and returns.